Atlanta power out? Report it to Georgia Power 24/7 at 888-891-0938, text OUT to 42797, or check the outage map. Downed line: call 911.
Last checked Oct. 6, 2026. Phone numbers and restoration steps come from Georgia Power’s outage pages and Atlanta Gas Light.
Georgia Power is the electric utility for most of Atlanta. If your lights go out, report it to Georgia Power, not the city; the city’s ATL311 line handles water, trash and streets, not electricity. Georgia Power also takes streetlight outage reports.
Who to call
- Report an outage, 24/7: Georgia Power, 888-891-0938
- By text: text OUT to 42797 (GAPWR) if you are signed up for outage alerts
- Online: report an outage or check outage status
- Outage map: outagemap.georgiapower.com
- Downed line or sparking wire: 911, or Georgia Power at 888-891-0938
- Gas leak: leave the area, then call Atlanta Gas Light, 877-427-4321, or 911
Text commands
Georgia Power’s outage alerts are free texts, calls or emails sent when the company detects that your power is out and when there is an update. Text these to GAPWR (42797), according to its outage FAQ:
| Text | What it does |
|---|---|
| REG | Sign up for outage alerts |
| OUT | Report an outage |
| STAT | Check restoration status for your account |
| PAUSE | Stop alerts for a while |
| RESUME | Restart alerts |
| STOP ALL | Unsubscribe from text alerts |
How Georgia Power restores power
The company describes its order of work on its restoration page:
- Critical services first: hospitals, emergency and public safety services, military installations and water and wastewater stations.
- The biggest fixes next: repairs that bring back the most customers in the least time.
- Then smaller lines, down to individual lines in neighborhoods.
Crews cannot start until conditions are safe: after the storm has passed, winds have dropped at ground level and in the bucket, lightning has moved off and roads are passable. A damage assessment team inspects each outage first; until it has, the map shows “Assessing Conditions.” The estimated restoration time is set after that inspection.
If your meter or service entrance is damaged, Georgia Power cannot reconnect you until a licensed electrician repairs it; crews may leave a door hanger. Call the company when the repair is done.
Staying safe
- Never go near anything touching a power line. Report it to 911 or 888-891-0938 so it can be barricaded.
- Run a generator outdoors only. Georgia Power warns that generators can produce deadly carbon monoxide quickly and can cause shocks or fires if used incorrectly.
- Move over for utility crews working on the road; Georgia Power notes it is the law in Georgia.
What this means for you
- Save 888-891-0938 and text REG to 42797 before the next storm.
- “Assessing Conditions” means no estimate yet, not that nothing is happening.
- Water main break or sewer problem? That is the city: ATL311, 404-546-0311.
Related: who to call at City Hall, moving to Atlanta and road construction and closures.
Frequently asked questions
How do I report a power outage in Atlanta?
Georgia Power takes outage reports 24 hours a day at 888-891-0938, by texting OUT to 42797 (GAPWR) if you are enrolled in alerts, or online through its outage reporting page.
Where is the Georgia Power outage map?
At outagemap.georgiapower.com. It shows current outages and, once crews have assessed the damage, estimated restoration times.
What should I do about a downed power line?
Stay far away from it and anything it touches. Call 911 or Georgia Power at 888-891-0938 to have the line barricaded.
What does Assessing Conditions mean on the Georgia Power map?
It means a damage assessment team has not yet inspected the cause of the outage. Georgia Power sets an estimated restoration time after that inspection.
Who do I call about a gas leak in Atlanta?
Leave the area first, then call Atlanta Gas Light’s 24-hour emergency line, 877-427-4321, or 911.
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